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Tech Support FAQ

We understand that buying a new computer can be very exciting, and not knowing to how resolve specific issues you may face can create a sense of unease with your new purchase.

In order to assist you, our customer, we have created this detailed FAQ guide to assist you with most common issues you could experience with any P.C. you purchase. If you experience an issue with our product, and believe it should be listed on this page to assist other customers, please feel free to contact us at Tech Support. We would be happy to listen to your ideas on how we can better your purchasing experience with BlairTG.

This page not only contains answers to frequently asked questions but also has help videos and links to drivers for some of the more common computers we sell.

How do I activate Microsoft Windows?

2010-04-19 12:49:00

First, if you receive an error stating your Product Key is invalid, you must contact Microsoft to resolve this issue. BlairTG can not activate any Product Key assigned by Microsoft. All customers must tell Microsoft they have purchased a refurbished PC with a previous activated Product Key in order for Microsoft to re-activate the Product Key under your name.

The answer to this question is dependent which version of MS Windows you have installed on your PC. If you happen to have MS Win...

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How do I do a system restore?

2010-04-19 12:50:01

On specific issues you may be required to do a full system restore of your PC.

 

If you have a DELL PC, below are the required steps:

  1. Place your Blair TG System Restore CD in the CD-Rom drive
     
  2. Restart your PC
     
  3.  When DELL is displayed on the screen press the F2 button, located on the top left of your keyboard. We suggest you may want to push the F2 button a few times. This action should direct you into the PC's System BIOS screen.
     
  4. Next you will...

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Where is Open Office?

2010-04-19 12:54:31

Open Office is a free office suite that is compatible with MS Office.

You can find Open Office by looking in:

  1. Go to "Start Menu"
     
  2. Go to "All Programs"
     
  3. Go to "Open Office"
     

If you do not see Open Office listed under All Programs, please visit http://openoffice.org and download the free Open Office suite.

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Where is the Anti-Virus?

2010-04-19 12:55:19

We have installed AVG Antivirus to protect your system from most system damaging viruses.

 

You can find the AVG Antivirus client by looking in:

  1. Go to "Start Menu"
     
  2. Go to "All Programs"
     
  3. Go to "AVG Antivirus"
     

If you do not see AVG Antivirus listed under All Programs, please visit http://free.avg.com and download the free AVG Antivirus Free Edition.

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Where's the Microsoft Product Key

2010-04-19 12:46:36

If you have purchased a Laptop, you can find the Product Key located underneath the laptop.

If you have purchased a desktop computer, you can find the Product key located on the side of the desktop.